Return Goods Policy / Procedure

The following policy/procedure has been established for all returns of any unused goods by our customers. Prior to any “Returned Good” acceptance, our customer shall contact our sales representative and obtain a “Return Goods Authorization” number. This number shall be notated on all returning product documents, in order to properly track the return.

  1. Only Prime UNUSED Tubing or Casing will be accepted.
  2. Customer is responsible for returning all material to the “Yard of Origin”
  3. Customer is responsible for “return good” inspections and all repairs necessary, if damages are found
  4. No De-Denting of any Alloy Casing will be accepted
  5. All tubing and casing mill stencils/heat numbers must be legible
  6. Sim-Tex will credit the buy only on product returned within 30 days of original dispatch

All fees for repairs, re-stocking, replacement of collars/protectors or others that are incurred to ensure the product meets API specifications, will be deducted from the final credit issued for the product.